Terms and Condition

Terms and Conditions of Use

Welcome to HLS Holidays. These Terms of Use ("Terms") apply to your use of the https://hlsholidays.com/ Platform ("Platform") and the services offered through it. By accessing or using the Platform, you indicate your acceptance of these Terms, including the policies incorporated into them by reference. If you do not agree with these Terms, please refrain from using the Platform.

1. Agreement to Mandatory Arbitration

These Terms include an AGREEMENT TO MANDATORY ARBITRATION, which means that you agree to submit any dispute related to this Platform, the use of our Services, or these Terms to binding arbitration rather than proceeding in court. You may opt-out of this mandatory arbitration agreement only by following the procedures outlined below. These Terms also include a jury waiver.

2. Acceptance of Terms

Your use of the Platform and services offered through HLS Holidays indicates your acceptance of these Terms. These Terms describe the rules, terms, and conditions that apply to your use of and bookings on the Platform. They also explain how disputes related to the Platform will be resolved.

3. Platform Access Restrictions

Accessing materials on this Platform by certain persons in certain countries or territories may not be lawful, and we make no representation that materials on this Platform are appropriate or available for use in all locations where the Platform can be accessed. It is your responsibility to ensure that your use of the Platform complies with all applicable local laws.

4. Nature of Services

HLS Holidays offers various services, including but not limited to:

• Tour Packages: Providing curated holiday packages for various destinations, including accommodation, transport, and sightseeing options.
• Hotel Bookings: Offering booking services for hotels, resorts, and other accommodations worldwide.
• Car Rentals: Providing car rental services to ensure smooth transportation during your trips.
• Visa Assistance: Helping travelers with the application and documentation process for obtaining visas.
• Billing Services: Managing the payment process for the services we offer, including tour packages, hotels, and car rentals.
• Customized Itinerary Creation: Helping clients design personalized itineraries based on their preferences and travel needs.

Our services are designed to enhance your travel experience and ensure a seamless and memorable holiday.

5. Opt-In and Consent for Communication

• Explicit Consent: By signing up for our services, you explicitly consent to receive communications from HLS Holidays, which may include promotional calls, SMS messages, and other forms of contact related to the services you have requested. This consent is a requirement for receiving the services.

• Proof of Consent: We require that all users provide clear and unambiguous consent to receive communication from us. This consent can be obtained through the following methods:

  • A sign-up form or process where the user is presented with an option to opt-in to receive communication.
  • A recorded verbal agreement or confirmation, such as via a phone call, which includes clear acknowledgment of the terms.
  • An electronic checkbox or similar opt-in mechanism where users can voluntarily provide consent.

• Duration of Consent Validity: Any proof of opt-in must not be older than 6 months. We will maintain records of consent to ensure compliance with applicable regulations and industry standards.

• Opt-Out Option: You have the right to withdraw your consent at any time by contacting us through our customer support channels. Upon opting out, you will no longer receive any promotional calls or SMS unless explicitly required for the fulfillment of services related to your account.

6. Documentation and Evidence of Consent

To comply with legal and regulatory requirements, HLS Holidays will retain documentation or other evidence of the consent provided by you. This may include but is not limited to:

• Screenshots of the opt-in process during sign-up.
• Logs or records of communication where consent was obtained.
• Confirmation emails or messages confirming consent.

These records will be kept for a period of up to 6 months, or as required by law, to ensure that we have verifiable evidence of your explicit consent to receive communication.

7. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be communicated to you via email or other methods, and your continued use of the Platform will signify your acceptance of the revised Terms.

By using the https://hlsholidays.com/ Platform, you acknowledge that you have read, understood, and agreed to these Terms.